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Frequently Asked Questions

ABOUT US

WHATS HALAL GOODIES?

Halal Goodies is a luxury halal lifestyle brand for Muslim Women.


WHAT DO WE SELL?

We sell a range of products under one of these categories - beauty, fashion, delectables, literary, home & art ranges. All our ranges are not fully populated on the site and we apologize for same. We would soon have more ranges on our site.


WHAT IS THE VISION BEHIND THE IDEA?

Our brand revolves around the concept of “Self Love” (regard for one’s own well-being and happiness). Self Love for the multitasking Muslimah. We feel vast majority of sister’s are exceptional because they work hard to fulfill so many roles in our day-to-day lives. However, in pursuit of giving the best for others, they sacrifice their self. We want sisters to take pride in themselves and gift themselves with love. By offering a little haven for exceptional halal products, we invite our sister’s to pause for a moment and help themselves to a much-deserved dose of indulgence and pampering.


HOW DO WE CURATE THE PRODUCTS?

We are proud to say that we leave no stone unturned to find the very best of halal. All halal sellers have been chosen to very stringent standards that we have set for ourselves. We have a checklist that may have about 20 points in it. So be reassured that we have ticked all the boxes. Here is a link where you can get to know more about 20 point promise. Our Promises


ORDERING, SHIPPING AND RETURNS

HOW CAN I PAY FOR MY ORDER?

We accept all major credit and debit cards including MasterCard, VISA, VISA Debit, VISA Electron, and Maestro. We do not currently accept American Express cards. Our payments are done via Stripe system which is one of the safest payment gate-way. We also have a PayPal option for your convenience


WHAT ARE THE CUT-OFF TIMES FOR THE ORDERS?

All orders placed before 12 Noon on a weekday are processed the same day. All orders received after this time will be processed the next day. Orders that are placed on a weekend will be processed on the first working day of the next week. So that would be on a Monday unless it is a bank holiday. Orders placed on any official holiday will be processed on the very first working day after the holiday.


WHAT IS THE DELIVERY TIME FOR UK ORDERS?

For mainland UK orders we only offer a 3-5 days delivery option. Please note that the cut-off time for all orders is 12 Noon. All orders placed after this time will be processed the next working day. 


WHAT ARE THE SHIPPING COSTS FOR UK ORDERS?

For mainland UK orders (3-5 day option) the cost is £3.75. Please note: all UK orders above £50 qualify for free delivery. 


DO YOU DO INTERNATIONAL DELIVERY?

We currently deliver to UK, European and international customers. We do not deliver to P.O. boxes.


WHAT ARE THE SHIPPING COSTS FOR INTERNATIONAL ORDERS?

For orders, less than 2 Kgs International shipping starts from £5.60 and the maximum price will be £21.50.  The exact price for your country will be displayed at the checkout page.  Please note for orders greater than 2 Kg additional costs will apply. This will also reflect in the checkout page.


CAN I RETURN MY PRODUCTS?

For health and hygiene reasons, we do not accept returns on our beauty products. If you are in doubt we advise you to try our sample packs which are very economically priced and then place orders for our full-size products. We can offer refunds on our home & art items provided they are returned back to us in original condition within 14 days from the date of purchase. Please note none of the digital products can be returned.


ARE THERE ANY ADDITIONAL COSTS FOR INTERNATIONAL SHIPMENTS?

Customs duties and taxes vary from country to country.  Please ensure you check with relevant government authorities in your country to get this information. Halal Goodies is not responsible for any fees, duties and taxes charged by customs.


DO YOUR PROVIDE A GIFT WRAPPING OPTION?

We currently don't offer this service as standard.  Please email us your requirements we will try to help you.


BOX SUBSCRIPTION

WHAT IS THE HALAL GOODIES BOX SUBSCRIPTION?

Halal goodies box subscription is a mini box which has some exciting products packaged beautifully and sent to its subscribers every month. It is the one of the simplest way you can test our self-love and pampering ranges. 


WHAT DOES IT CONTAIN?

A collection of high quality, halal products ranging from beauty, fashion, literature & art goods to delectable halal treats. The products will differ every month but we guarantee you that it will be a delightful combination every month.


WHAT PLANS AND PRICING ARE AVAILABLE?

Currently, we offer one box every month. The box costs £35.00 (additionally delivery costs apply).


HOW DOES IT WORK?

You can either opt to do a one off purchase or subscribe to have it delivered every month. Based on the date you make your first purchase, you will be billed on same date of all subsequent months. You will receive your box between 10th to 15th of every month. You will continue to be billed same date every month until you cancel your subscription.


HOW DOES BILLING WORK FOR THE BOX SUBSCRIPTION?

For monthly clients, the first payment of £35.00 will be taken immediately at the time of subscribing. Then, we will re-bill on the same date of the month in which the next box arrives.


CAN I PURCHASE THE BOX AS A GIFT?

Yes, definitely. We are sure your loved one will be delighted to receive such a gift. Just enter that in the comment box of the checkout page along with you gift message and we will delight your loved ones. 


HOW DO I CANCEL MY SUBSCRIPTION?

You can cancel your subscription anytime before your next re-billing date You can either do this from your account on the site or email us at helpdesk@halalgoodies.co.uk to do this.


WHAT IF THE CONTENTS OF THE BOX ARE DAMAGED?

We take a lot of care in packing our products so that they reach safely. However for any reasons beyond our control if they get damaged kindly contact us by email with a brief explanation of the nature of damage. We will mail you a prepaid return label which you can affix to the package and send it back to us. After receipt of same, we will ship a new one free of charge.


MISCELLANEOUS

HOW CAN I GET IN TOUCH WITH YOU?

Please use our email address helpdesk@halalgoodies.co.uk to reach us. We promise to get back to you at the earliest but no later than 24 hours. We will be soon looking at providing real-time chat and phone support too


WHY IS THE RANGE LIMITED?

We hope to stock a wider range of products very soon. We have focussed our efforts on the subscription box service as that is our flagship product. But we are surely working on sourcing high-quality products from more suppliers and very soon you will see this appear on the site.


WHY PRODUCTS APPEAR EXPENSIVE?

The products that we stock are some of the best products that you will find when it comes to ticking all boxes for halal ethos. This includes being natural, cruelty-free, fair trade and much more. And we choose to stock only the very best So what you find is the finest halal luxury which comes with a higher cost. But we guarantee you will have a delightful experience every time you use them. Whenever possible we will try to source items that are not only high quality but cater to all price points.


DO YOUR EDIBLE PRODUCTS HAVE ANY ALLERGY RISK?

The edible products that we stock are some of the most delicious products that you will find in the market. We will aim to list all ingredients of our edible items on their respective product detail page. We advise you to extreme precaution in reading this list and ensuring they are safe for your consumption. If you are in doubt or any information is vague, please email us and we will try our best to clarify it for you. Please note, we will not be liable for any allergic reactions that may develop from consuming products from our food range


DO YOUR BEAUTY PRODUCTS HAVE ANY ALLERGY RISK?

Similar to our edible products, all the beauty products that we stock are some of the best halal products that you will find in the market. We will again aim to list all ingredients on their respective product detail page. We advise you to extreme precaution in reading this list and ensuring they are safe for your personal situation. If you are in doubt or any information is vague, please email us and we will try our best to clarify it for you. Please note, we will not be liable for any allergic or untoward reactions that you may develop from using our beauty product range


ARE YOUR BEAUTY PRODUCTS SAFE FOR PREGNANT WOMEN?

Though all our products have been chosen for the highest quality ingredients, we advise you to take extreme precaution in reading the list of ingredients and ensuring they are all safe for your personal situation. If in doubt please seek medical advice, before you use any of our products. The health & well-being of the developing baby is of paramount importance to us. And hence we can’t offer a blanket guarantee that all our products are safe. So please exercise extreme caution.


WHAT IF THE PRODUCT VARIES FROM THE ONE ON THE SITE?

Though we try our level best to show the products exactly as in real life, there is always a risk of it being different to what you see. This is especially true for colour and size differences. Please take this into account while ordering as it is hard for us to guarantee this. If the product is covered under our returns policy, we will be happy to refund you the money if we receive it within the specified timeframe.


WHAT IF I HAVENT RECEIVED MY ORDER?

Though we take utmost care to deliver to the address specified on the order, for reasons beyond our control shipments can go missing. For most of our shipments within UK we use tracking services and hence we can check to see its status. So if you have ordered from UK, please contact us and we can check this out for you. However, for UK orders(3-5 day option) and international orders, we currently do not have a tracking system in place. We ,however guarantee that even for these orders we use reputed couriers and hence it is very rare for items to go missing. But worst case scenario if it still happens, please contact us and we will see what best we can do.


IS SHOPPING ON YOUR SITE SAFE?

We use one of the most robust ecommerce platforms to power our site. And they have all the stringent security systems in place. So be assured that all your confidential financial and personal info is very safely handled. This is our utmost priority and we will continue to add extra levels of security all the time so that it is very safe for you to shop on our site 


CAN I PROVIDE SUGGESTIONS AND COMMENTS?

Comments, criticism or compliments, we are all ears. Please shoot us an email and we will definitely take them on board. And if your comment happens to be a suggestion we will also keep you updated on what we have done to make things better.


ARE ALL THE PRODUCTS CERTIFIED HALAL?

Though we try our best to stock certified halal products, not all of them are so. But one thing we can guarantee you is that we literally subject every company and their products to extreme scrutiny before we stock them on our site. We put on our magnifying glass to personally check each and every one of the ingredient before we accept them on board. And to be honest, but for the fact that certification processes are very elaborate and highly expensive, many of the companies that we work with will have them. So we feel it is unfair to turn down good, ethical companies just because they are not certified halal. Hopefully, in future as certification process becomes easier, we expect more of the companies that we work with to apply for certification and obtain them very easily. Until then, just trust us, we won't let you down


SOME BEAUTY PRODUCTS HAVE ALCOHOL BASED INGREDIENTS- ARE THESE HARAM?

Alcohol is not a single substance. It refers to a large group of chemical substances or ingredients with differing properties. The alcohol that we need to stay away from is Ethyl Alcohol or Ethanol. And we have taken great care to ensure every one of our product is free of this Haram ingredient. Some other alcohols that you may come across in the ingredient list (such as Benzyl Alcohol, Cetearyl Alcohol, Stearyl Alcohol, Myristyl Alcohol and Cetyl Alcohol) are all considered as Halal. The just have the word Alcohol in their name which creates the confusion, but they do not in any way resemble the Ethanol in properties and hence they are all considered safe to use. So please do not worry if you come across these names. We have again checked each one of them before listing these products on our site. If you are still worried about any particular ingredient, please email us and we will do our best to clarify it for you. 


Love yourself. celebrate halal.